The Hospital Waiting Room
unconventional
What this case is about
Your client is a large hospital in a metropolitan region, and patient satisfaction has declined over the past year. The hospital wants to understand what is driving the decline and what it should do about it. How would you investigate the problem and develop recommendations?
Objective
Identify the operational causes of declining outpatient and inpatient satisfaction, connect them to staffing and patient flow, and recommend practical short- and long-term actions.
Skills this case tests
Structuring the problem
Reading the data
Working the numbers
Judgement and recommendation
Communicating clearly
This is an interview practice scenario. Figures in the brief are case inputs, not current market research.