The Misrouted Fashion Orders
unconventional
What this case is about
Your client is Thread & Thimble, an online fashion retailer that sells through its app. It has recently seen a significant increase in returned orders. The client wants to identify the root cause and find practical ways to reduce returns.
Objective
Identify where the fulfillment process is causing customers to receive the wrong orders and recommend effective fixes, including an option that does not depend on automation.
Skills this case tests
Structuring the problem
Judgement and recommendation
Communicating clearly
This is an interview practice scenario. Figures in the brief are case inputs, not current market research.