A Safer Digital Loan Journey
unconventional
India-specific
Set in India; the figures and context are India’s.What this case is about
Your client is a private-sector bank in India with a strong gold-loan business. The bank is considering digitizing its gold-loan process end to end. How should it approach this transformation?
Objective
Recommend a practical digitization roadmap that improves customer experience and operational efficiency while protecting gold, customer data, regulatory compliance, and the economics of the business.
Skills this case tests
Structuring the problem
Judgement and recommendation
Communicating clearly
This is an interview practice scenario. Figures in the brief are case inputs, not current market research.